AWS - Europe (Zürich): INC0154853
Incident
Report for Hassium VPS
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Incident start time: 01:51 UTC April 04, 2026
Incident end time: 02:24 UTC April 04, 2026
Preliminary root cause: A maintenance activity on the Metadata Database infrastructure impacted the accessibility of Snowflake services.
A root cause analysis (RCA) document will be published within five business days.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Incident start time: 01:51 UTC April 04, 2026
Incident end time: 02:24 UTC April 04, 2026
Preliminary root cause: A maintenance activity on the Metadata Database infrastructure impacted the accessibility of Snowflake services.
A root cause analysis (RCA) document will be published within five business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Incident start time: 01:51 UTC April 04, 2026
Incident end time: 02:24 UTC April 04, 2026
Preliminary root cause: A maintenance activity on the Metadata Database infrastructure impacted the accessibility of Snowflake services.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Incident start time: 01:51 UTC April 04, 2026
Incident end time: 02:24 UTC April 04, 2026
Preliminary root cause: A maintenance activity on the Metadata Database infrastructure impacted the accessibility of Snowflake services.
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 02:00 UTC April 04, 2026
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 02:00 UTC April 04, 2026
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Incident start time: 02:00 UTC April 04, 2026
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Incident start time: 02:00 UTC April 04, 2026
This incident affected: AWS - Europe (Zürich) (Databases, Tables, and Views, Virtual Warehouses, Data Loading and Unloading, Applications, AI and ML, Organization and Account Management, Listings and Collaboration, Alerts and Notifications, Developer Tools, Business Continuity).